Do you want to file a complaint against the Insurer's decision regarding insurance for a cash loan, mortgage loan, installment loan, credit card or business loan?

The document should include:

• insurance contract number,
• data of the insured person,
• case number or letter number - Insurer's decision,
• details of the person submitting the complaint (name, surname, correspondence address),
• indication of what is the subject of the complaint, description of the situation subject to the complaint, justification why the person filing the complaint does not agree with the Insurer's decision,
• place, date and handwritten signature of the person submitting the complaint

How to file a complaint?

• In writing: by submitting the document in person at the Insurer's office or by post to the Insurer's address (Sogecap SA Branch in Poland, Plac Solny 16, 50-062 Wrocław; Sogessur SA Branch in Poland, Plac Solny 16, 50-062 Wrocław).
• In electronic form: by sending the document as an e-mail attachment to the Insurer's address serwisklienta@societegenerale-insurance.pl.

Rules for responding to complaints:

A response in writing or via another durable medium will be provided no later than 30 days from the date of receipt of the complaint. The insurer may deliver it to the indicated e-mail address if the person submitting the complaint requests it.

In particularly complicated cases, the Insurer will provide in writing to the person filing the complaint the reasons for the delay and the circumstances that need to be established to consider the case. It will also indicate a predictable deadline for considering the complaint and providing a response, no longer than 60 days from the date of receipt of the complaint.

Do you want to file a complaint against the Insurer's decision to cover the UnoOptic/E-parasol product?

The document should include:

• insurance contract number,
• data of the insured person,
• case number or letter number - Insurer's decision,
• details of the person submitting the complaint (name, surname, correspondence address),
• indication of what is the subject of the complaint, description of the situation subject to the complaint, justification why the person filing the complaint does not agree with the Insurer's decision,
• place, date and handwritten signature of the person submitting the complaint

How to file a complaint?

• In writing: by sending the document by post to the following address:
• for contracts concluded after March 14, 2022: SPB Polska Serwis Ubezpieczeniowy, ul. Dzika 4, 00-198 Warsaw
• for contracts concluded before March 14, 2022: SPB Polska Sp. z o. o., ul. Dzika 4, Skr. Post. No. 7, 00-198 Warszawa 80
• In electronic form: by sending the document as an e-mail attachment to skargi@spb.eu
• By phone at +48 22 438 44 53.

Rules for responding to complaints:

The response is provided in writing no later than 30 days from the date of receipt of the complaint. The insurer may deliver it to the indicated e-mail address if requested by the person filing the complaint.

In particularly complicated cases, the Insurer will provide in writing to the person filing the complaint the reasons for the delay and the circumstances that need to be established in order for the case to be considered. It will also indicate the foreseeable deadline for considering the complaint and providing a response, no longer than 60 days from the date of receipt of the complaint.